Store Manager

Lagardère Travel are seeking an experienced Store Manager to run their Discover store situated in the departure lounge of London Heathrow Airport. The Store Manager is responsible for overseeing all aspects of store operations, ensuring salestargets are met, delivering excellent customer service, and maintaining a high standard of storepresentation. You will lead, train, and motivate the team, manage inventory, monitor financialperformance, and ensure the store adheres to company policies. The Store Manager plays a keyrole in creating a positive shopping experience while driving business growth.

The Store Manager key responsibilities:

• Manage the day-to-day operations of the store, including staffing, scheduling, and sales performance.
• Lead, mentor, and develop the retail team to achieve sales and customer service goals.
• Set sales targets and motivate staff to meet and exceed them.
• Ensure excellent customer service standards are maintained and resolve customer issues.
• Manage inventory control, stock levels, and merchandising standards.
• Oversee financial performance, including budgeting, sales analysis, and reporting.
• Ensure the store complies with company policies, health and safety regulations, and loss prevention practices. 
• Recruit, train, and evaluate staff performance to maintain a high-functioning team.
• Liaise with external agencies and authorities as necessary (advertising, PR, recruitment, training, fire services, police, local council, health, and safety inspectors, etc). 
• Develop and maintain strong business relationships with local/international suppliers and airport management team.

The ideal candidate will be self-driven, with a proven track record within a retail management or a similar leadership role. Key skills for the role include leadership, team management, communication and time management along with: 

• Leadership and team management.
• Sales and financial acumen. - Customer service excellence.
• Problem-solving and decision-making.
• Inventory management.

• Proven experience in retail management or a similar leadership role.
• Strong leadership, organizational, and communication skills.
• Ability to analyse sales performance and drive results.
• Experience in inventory management and merchandising.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using retail software and managing financial reports.
• Flexibility to work varying shifts, including weekends and holidays.
• Be able to secure an airside pass.

Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 5,000 stores across 42 countries. Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland.

Their Discover stores are focused on unique souvenirs and the local culture. The concept offers travellers an experiential playground, with a strong sense of place and a well thought customer shopping experience, where they can find authentic, high quality and affordable gifts and souvenirs.

From local fresh produce to Whittards of Chelsea, Sara Miller, and souvenirs, as part of the team you will be on hand to give the best of service with a knowledgeable, friendly attitude and best of all, represent everything that is great about London!!