Kier are looking for a Customer Liaison Officer to join their Residential Solutions Team based in London.
What will you be responsible for?
As a Customer Liaison Officer, you'll be working within the Residential Solutions Team, supporting them in the delivery of various planned programmes across Client property portfolio, ensuring residents and customers receive a high standard of Customer Care
Your day to day will include:
- Facilitating the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Kier team
- Implementing the community engagement programme through various events and activities to raise community awareness of the works and the benefits available to them
- Contacting residents regarding planned project works, arranging works and survey appointments and keeping residents informed of progress.
- Carrying out resident profiling surveys to establish each residents' support requirements, vulnerabilities and availability.
- Conducting pre-works home visits to explain the works programme and how the customer can facilitate smooth delivery and access.
- Helping the customer prepare for works by assisting them with the moving and storage of possessions to facilitate clear access prior to delivery.