All Departments
Customer Service
Advertising Salary:
Competitive
Vacancy Type
Full Time

About The Role

Kier are looking for a Customer Liaison Officer to join their Residential Solutions Team based in London.

What will you be responsible for?

As a Customer Liaison Officer, you'll be working within the Residential Solutions Team, supporting them in the delivery of various planned programmes across Client property portfolio, ensuring residents and customers receive a high standard of Customer Care 

Your day to day will include:

  • Facilitating the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Kier team
  • Implementing the community engagement programme through various events and activities to raise community awareness of the works and the benefits available to them
  • Contacting residents regarding planned project works, arranging works and survey appointments and keeping residents informed of progress.
  • Carrying out resident profiling surveys to establish each residents' support requirements, vulnerabilities and availability.
  • Conducting pre-works home visits to explain the works programme and how the customer can facilitate smooth delivery and access.
  • Helping the customer prepare for works by assisting them with the moving and storage of possessions to facilitate clear access prior to delivery.

About You

What are Kier looking for?

This role of Customer Liaison Officer is great for you if:

  • Experience working with Housing repairs provider, within either the public or private sector, delivering first class customer service.
  • Excellent communication skills both verbal and written.
  • The ability to respond to changing priorities in order to meet deadlines
  • IT literacy including Word, Excel, PowerPoint and Email.
  • Excellent organisational and administrative skills with a keen eye for detail.
  • Full UK Drivers Licence 

About The Company

Kier is a leading infrastructure services, construction and property development group, every person is working to their purpose to sustainably deliver infrastructure which is vital to the UK. Their industry continues to be resilient, offers opportunity for people to belong, contribute and thrive and is also committed to leaving lasting legacies for communities.
 
Rewards and benefits:
Kier are proud to be able to offer their brilliant people a wide variety of benefits that you can tailor to your needs.

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