Customer Service

£13.15 per hour

28 Mar 2025

Apprentice

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Heathrow Helper Apprentice

About The Role

As a Heathrow Helper Apprentice, you will thrive on connecting with people, enjoy communication and have a sincere drive to brighten someone’s day through kindness and compassion in every interaction. Ethos Farm's main goal is to ensure their journey through the airport is not just enjoyable but also supported to the fullest extent possible. The organisation prides itself on being producers of smiles!

Principal Accountabilities:

Managing the efficient flow and congestion of passengers travelling through Heathrow terminals
Providing key compliance security messaging to all passengers
Liaising with Heathrow Security, Airlines, Ground Handlers, and UK Border Force
Interacting and engaging with passengers
Supporting passengers with way finding and guidance
Physically being able to meet the demands of the role (standing for duration of the shift)

There is a potential opportunity to progress into a full-time role at the end of the Apprenticeship. Ethos Farm are passionate about developing their people and progressing and promoting from within. Their Learning & Innovation team provide an array of development courses that are completely free of charge, and every colleague has their own development plan which forms part of the annual review process.

About You

Knowledge, Experience and Skills:

Clear communication and language skills
Exceptional interpersonal skills with an ability to engage customers warmly and proactively
Demonstrates enthusiasm in approaching customers to create a welcoming atmosphere
A genuine ‘people person’ who thrives on building positive connections

You will:

Be eligible to work in the UK (have lived in the UK for 3 years or more)
Be 18 years old or over
Be able to work 30 hours per week (shift patterns to be confirmed)
Have Excellent verbal communication
Possess strong interpersonal skills and able to build relationships
Be able to follow instructions
Be able to take constructive feedback and learn from mistakes
Possess good practical skills and great timekeeping
Take pride in their work and accepts responsibility
Be committed to the values & expectations of the Apprenticeship Programme
Be a team player
Have a flexible and adaptable approach to work
Be enthusiastic and self-motivated to learn and progress
Be willing to complete relevant course work to the best of ability

Qualifications (Essential):

GCSE’s English and Maths (Grade 4 or above) or equivalent (Level 2 Functional Skills Qualification)

What you will get:

Apprentice Qualification - Customer Service Level 2
Apprentice contract for 1 year, with the potential for a permanent role upon successful completion of your qualification
Flexible virtual/face to face learning arrangements

Benefits:

Perkbox - access to a wide range of deals and discounts from the biggest brands.
Medicash - access to a range of digital and virtual healthcare tools.
Wagestream - A trustworthy and inexpensive alternative to payday loans, Wagestream allows colleagues to draw-down up to 50% of their salary early each month and learn budgeting and saving skills.
The Mortgage Store - Ethos Farm has teamed up with The Mortgage Store to offer our colleagues exclusive access to a comprehensive range of mortgage and financial services.
Bupa Mental Wellbeing Support - The service is completely confidential and includes, Emotional Wellbeing Online, for help coping with day-to-day life.

About The Company

Founded in 2016, with a desire to help organisations cultivate and grow the right company ethos through their people. Ethos Farm is an award-winning customer and employee experience consultancy with offices based in London, New York, and Singapore.

Now at year 6 of trading and over 700 people working across 9 countries, Ethos Farm has been recognised as one of the Top 100 large employers at The Great Place to Work UK Awards and has broken into the Top 50 of the Sunday Times Fastest Growing UK Businesses. Offering expertise in customer experience (CX) design, immersive CX learning innovations such as virtual reality training, CX staffing solutions and end-to-end customer & employee solutions, the ethos of Ethos Farm is that ‘truly elevated Customer Experience (CX) is only achievable through a well-designed and crafted Employee Experience (EX)’.

Ethos Farm recognises that the people who represent the company and clients are their most important brand ambassadors. They will always focus on providing them with the right skills, training, support, and technology to help to unleash their power and potential to grow in a workplace where people thrive, excel, and contribute to their ongoing growth and prosperity.

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