Assistant Store Manager

Lululemon is seeking an Assistant Store Manager to join the team at Heathrow. The Assistant Store Manager role is a vital part of the store leadership team, shaping team member and guest experiences every day. Assistant Store Managers are responsible for leading and coaching team members, holding the team accountable for results, and ensuring an exceptional guest experience in the store. They are also tasked with completing administrative and operations-focused duties, including floor management and scheduling.

Key Responsibilities:

Leadership and People Management

• Foster an Inclusive Team Environment: Create a respectful and supportive atmosphere by celebrating differences, ensuring engagement for team members and guests, and promoting diversity in hiring and team building.
• Support Team Development: Provide consistent coaching, mentoring, and feedback to enhance team members' skills, address performance concerns, and guide career growth through meaningful discussions and recognition.
• Collaborate on Operations and Management: Assist with recruiting, onboarding, scheduling, and performance management while aligning team resources with labour needs and budget considerations.

Working with Others

• Build supportive and productive relationships with all team members, focusing on personal and professional development.
• Work collaboratively with team members to ensure an optimal guest experience, valuing guests’ time while supporting store operations.

Guest Experience

• Lead by example to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs (e.g., buy online, pick up in store; phone sales; and ship-from-store options).
• Move dynamically on the floor to meet the needs of the business, team, and guests.
• Resolve guest feedback and address emergent issues, including escalations and emergency requests, helping to “make it right” for guests.

Operations

• Execute Store Vision and Leadership: Implement the Store Manager’s vision by guiding team members, ensuring efficient salesfloor operations, and maintaining safety and compliance standards.
• Support Business and Financial Planning: Collaborate with the Store Manager to review metrics, manage budgets, labour hours, and expenses, and contribute to quarterly and sales planning processes.
• Oversee Operational Excellence: Lead store opening and closing procedures, plan salesfloor coverage, and ensure adherence to policies, procedures, and regulations.

 For additional details, please refer to the full job description.

The ideal candidate for this role will have experience in leadership or people management, with a minimum of retail or sales-specific management experience. In addition, the successful candidate will possess the following skills and demonstrate these core values:

Key Skills & Core Values

• Inclusion & Diversity: Creates and supports an inclusive environment that values and celebrates differences.
• Integrity & Honesty: Behaves in an honest, fair, and ethical manner.
• Leadership: Demonstrates the ability and desire to lead, influence, and inspire others; motivates, empowers, develops, and directs people effectively.
• Collaboration & Teamwork: Works productively with others and supports them to achieve shared goals; seeks partnerships and values diverse perspectives.
• Adaptability & Agility: Thrives in uncertainty and ambiguity; can reprioritize tasks effectively in a fast-paced environment.
• Decision-Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.
• Strategic Thinking: Aligns actions with the company’s vision and values, considers the 'big picture' implications of decisions, and drives long-term success.
• Resilience: Maintains persistence and recovers quickly from setbacks.

Availability Requirements

• Willing to work a flexible schedule, including evenings, weekends, and holidays.

Other Willingness Requirements

• Willing to work both independently and collaboratively as part of a team.
• Able to move throughout the store for most of the shift to assist guests and complete tasks.
• Capable of lifting boxes weighing up to 30 lbs (13.6 kg).
• Comfortable working in an environment with bright lights and loud music.

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.