About The Role

DNATA are looking to recruit courteous and driven Customer Service Agents to join their team at Heathrow.

As a Customer Service Agent you will be part of a team that is responsible to ensure that the passengers of their customer airline experience a prestige journey through the airport. This is from the passengers arrival into the airport to welcoming them to the airline check in desk.. You will be required to check passports and visa documents, along with monitoring the baggage weights and applying baggage charges and at all times delivering excellent customer service. Your role will also consist with the meeting of flight arrivals, dealing with disrupted passengers and delays and ensuring passengers are boarded safely onto their aircraft ready for their departure.

About You

The ideal candidate will have previous experience of primarily working within customer services ideally in a customer facing role, a good working knowledge of various check in systems is desirable.

Excellent communications skills
Courteous, patient and understanding
Flexibility and innovative
Basic computer skills
Security aware
Fluent spoken and written English
Flexible approach to working shift patterns

About The Company

dnata within the UK offers passenger, ramp and transport handling solutions to a number of the world’s most prestigious airlines.

dnata handles 17,500 turnarounds annually at London Heathrow’s Terminals 2,3 & 4, London Gatwick and Manchester Airport, handling aircraft from an CS1 up to an A380.

Their more than 2,000 employees each receive training of the highest standard and wear the dnata uniform with pride. They deliver the promises you make to your customers through the provision of flexible solutions for passenger, and ramp handling that keep your customers moving.

Providing unique solutions by customising their services to meet their client’s requirements and reacting swiftly to the needs of their customers is at the heart of the product they deliver. With a vision “to be the most admired provider of integrated ground handling solutions”, dnata is the partner of choice for safe and effective operations.

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