Senior Baggage Agent

To undertake all activities airside within the Baggage Department. To ensure Cobalt meets and exceeds the required standards of customer satisfaction, health & safety, agreed quality standards and performance targets. To represent Cobalt in a professional manner and to take the lead in ensuring safe working practices under the direction of the nominated Baggage Supervisor.

• Experience of baggage systems and processes, especially BRS reconciliation and flight build in the baggage makeup area
• Excellent proven communication skills
• Excellent attitude to customer requirements & customer service
• Good understanding of baggage system - VIBES, Safetrac and Ultra
• Must have the ability to meet deadlines in a very busy operational environment
• Experience driving airside equipment
• Must be flexible to the needs of the operation
• Minimum 2-year experience as Baggage Agent        

• The ideal candidate for this role will be a team player and be able to maintain a safe and secure working environment
• Full UK manual driving licence (max 3 penalty points)
• Be prepared and able to work rotating shift patterns (early and late shifts) over a 7 day working week

Cobalt Ground Solutions Ltd is a UK registered Limited company formed on 1st April 2009 by merging the two ground services subsidiaries of Air France and KLM in the UK – formerly Air France Services Ltd (AFSL) and KLM Ground Services Ltd (KGS). As of 01 January 2017, Cobalt became a wholly owned subsidiary of Groupe CRIT.

Cobalt offers ground handling services at London Heathrow Airport Terminal 3 and Terminal 4 to a large portfolio of airlines. Their aim is to deliver the best possible service and most appropriate ground solutions to the airline lines.